Terms of service

Last updated 1 November 2026

The service

Loadmark, run by FLI Apps Ltd, lets your business keep carrier delivery records and submit authorised receiving-site receipts to Defra’s digital waste tracking service. These terms are between FLI Apps Ltd and the business that signs up. FLI Apps Ltd, registered in England and Wales, company number 17554561. Registered office: 337 Haunch Lane, Birmingham, England, B13 0PL.

Free trial and payment

New businesses get 30 days free. After that the service costs £29 a month plus VAT, charged monthly in advance by Stripe. You can cancel at any time and the service runs to the end of the month you have paid for. Defra's own charges, if any, are paid to Defra.

Your responsibilities

You are responsible for the accuracy of the records you enter and for meeting the legal duties that apply to its carrier and/or receiving-site operations. Carrier deliveries remain local. Only authorised receipt records use the current government connection. You must keep any separately required documentation. If you report receipts to Defra, the legal duty is yours as the regulated operator, whatever software you use. See Defra testing and your responsibilities, including how our own tests went.

Our responsibilities

We will run the service with reasonable care and skill, keep your data secure, and tell you promptly if a record could not be sent. We cannot control Defra’s service. Uncertain submission outcomes are retried and flagged as possible duplicates for checking.

Liability

Our total liability to you in any year is limited to the fees you paid us in that year. We are not liable for indirect losses. Nothing in these terms limits liability that cannot be limited by law.

Ending the service

You can close your account at any time. We may suspend accounts that are not paid or that misuse the service, and will give notice where we can.

Law

These terms are governed by the law of England and Wales.