Privacy notice

Last updated 1 November 2026

Who we are

Loadmark is run by FLI Apps Ltd, which is the data controller for the personal data described here. FLI Apps Ltd, registered in England and Wales, company number 17554561. Registered office: 337 Haunch Lane, Birmingham, England, B13 0PL. Email info@fliapps.co.uk if you have any question about your data.

What we hold

• Your name and email address, so you can sign in and receive notices.
• Your business details: name, address, phone, email and waste carrier registration.
• The loads you record, including vehicle registrations and the sites you take waste to.
• Sign-in records and IP addresses, to keep accounts secure and stop abuse.
• Subscription status. Card details are held by Stripe, never by us.

Why we hold it

To provide the service you signed up for (our contract with you), to support authorised receiving-site reporting where applicable, and to keep the service secure (our legitimate interest).

Who we share it with

• Defra, for authorised receiving-site receipt submissions. Carrier-only records are not sent through that interface.
• Stripe, for payments.
• Resend, to send sign-in codes and notices by email.
• Fly.io, which runs the service, and Neon, which stores the database for us. Both keep the data in London.

We never sell your data or use it for advertising.

How long we keep it

Load records are kept while your account is open and for 2 years after you close it, which is how long waste records are commonly expected to be kept. After that they are deleted. Sign-in codes stop working after 15 minutes. You can ask us to close your account at any time.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.